Privacy Policy

Last updated: 22 January 2026

1. Who we are

Plan My Bathroom ("we", "us", "our") operates the website planmybathroom.com. We provide bathroom planning services, including free CAD layouts, product advice, and optional introductions to vetted designers and installers across the UK.

For privacy-related queries, you can contact us at hello@planmybathroom.com.

2. What data we collect

When you submit a project enquiry or application through our website, we collect:

Your name, email address, phone number
Region and postcode (where provided)
Project details: room dimensions, budget range, timescale, style preferences
Photos and plans you upload of your bathroom space
Any additional information you choose to provide in description fields

For partner applications (designers and installers), we additionally collect business details, experience summaries, and portfolio links or files.

3. Why we collect your data

We collect and use your personal data for the following purposes:

To provide you with free CAD layouts and bathroom planning advice
To manage your project and communicate with you about progress
To understand your requirements and preferences
To provide optional introductions to suitable designers or installers
To respond to your enquiries and provide customer support
To improve our services and understand how users interact with our platform

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

Consent: When you submit an enquiry or application, you consent to us using your data to respond and provide our services
Legitimate interests: We process your data to operate our business, improve our services, and communicate with you about your project
Contractual necessity: Where we need to process your data to fulfil services you've requested

5. Who we share your data with

We do not sell, rent, or trade your personal information. We may share your data in the following limited circumstances:

Internal team: Admin users and assigned project partners (designers/installers) can access project details, but personal contact details are masked by default
Vetted professionals: When you consent to an introduction or partnership, we may share relevant project information with a designer or installer. Personal contact details are only shared when appropriate and with your knowledge
Service providers: We use trusted third-party services to host and operate our platform (data storage, email services). These providers are bound by data protection agreements
Legal requirements: We may disclose your information if required by law or to protect our legal rights

We do not publish your details in public directories or share them with marketing companies.

6. How long we keep your data

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

Active project records are retained until project completion and for a reasonable period afterwards (typically 12–24 months) for reference and support purposes
Enquiry records where no project progresses may be retained for up to 24 months
Partner application records are retained for as long as the partnership is active, plus a reasonable period for record-keeping
Deleted projects and associated data are removed from active systems

You can request deletion of your data at any time (see Your Rights below).

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct inaccurate or incomplete data
Right to erasure: You can request deletion of your personal data ("right to be forgotten"), subject to legal obligations
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
Right to data portability: You can request your data in a structured, commonly used format
Right to object: You can object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@planmybathroom.com. We will respond within one month.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

Secure data storage with access controls
Encryption of data in transit (HTTPS)
Role-based access within our platform (admin, staff, client roles)
Regular security reviews and updates

While we take data security seriously, no system is completely secure. We cannot guarantee absolute security but commit to addressing any breaches promptly and transparently.

9. Cookies and analytics

Our website may use cookies and similar technologies for essential functionality and to understand how visitors use our site. This helps us improve user experience.

We do not use intrusive tracking or sell data to advertisers. Any analytics data collected is aggregated and anonymised where possible.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised.

Significant changes will be communicated via email or a notice on our website.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@planmybathroom.com
Website: planmybathroom.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: ico.org.uk