Question 1

Is this really free? What's the catch?

Accepted Answer

Yes. The planning and 3D CAD layouts are free. There is no obligation to buy anything or proceed with any installer or supplier. The aim is to help you plan your bathroom properly without pressure.

Question 2

What happens after I submit my project?

Accepted Answer

You will get access to your own dashboard where you can track progress, view updates, and communicate with the team at your own pace.

Question 3

What if I'm not sure what I want yet?

Accepted Answer

That is completely fine. Planning often starts with uncertainty. The more information you provide, the better, but nothing needs to be final at the beginning.

Question 4

Do I have to use your designers or installers?

Accepted Answer

No. You are free to take your designs and plans and use them however you like. Introductions to vetted designers or installers are optional.

Question 5

Will you try to sell me products?

Accepted Answer

We can supply products if it is helpful, and in many cases we are able to offer very competitive pricing. There is no pressure to buy anything from us. Our focus is on helping you plan properly first, and you are always free to source products elsewhere if you prefer.

Question 6

How accurate are the 3D CAD layouts?

Accepted Answer

The 3D layouts are intended for planning and visualisation. Final measurements should always be verified on site before ordering products or starting work.

Question 7

Can I use the plans with my own fitter?

Accepted Answer

Yes. Many people do. The plans are yours to use as a starting point with any professional you choose.

Question 8

How long does it take to receive a layout?

Accepted Answer

Most clients receive initial feedback within 48 hours. Full 3D CAD layouts typically follow within a few days, depending on the complexity of the project.

Question 9

Who will see my project details?

Accepted Answer

Your information is stored securely and never sold. Project details are only shared with vetted partners working on your plan, and personal contact details remain private until you choose to proceed.

Question 10

Can I delete my project and data?

Accepted Answer

Yes. You can request deletion of your project and associated data at any time by contacting us.

Question 11

Do designers pay a monthly fee?

Accepted Answer

No. Designers are never charged a subscription. Designers join with zero upfront cost and earn only through optional supply commission.

Question 12

How do designers earn?

Accepted Answer

Designers receive 5% commission on product supply value, only if the client chooses to proceed with optional supply through Plan My Bathroom. If the client sources products elsewhere, no commission applies.

Question 13

How does installer membership work?

Accepted Answer

Installers may choose to activate an optional membership after approval. Membership is £49/month + VAT, with a one-time £99 onboarding and verification fee. This provides verified partner status and project introductions.

Question 14

Do homeowners have to buy anything?

Accepted Answer

Never. Product supply is always optional. Homeowners are free to source products elsewhere with no obligation whatsoever.

Question 15

Is this a leads marketplace?

Accepted Answer

No. There is no bidding, no cold enquiries, and no leads marketplace. We facilitate warm introductions between planning-first homeowners and vetted professionals.

Frequently Asked Questions

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The Designs

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