Questions to ask before hiring an installer
The essential checklist for vetting bathroom professionals.
At a glance
Quick Checklist
Key points at a glance
- 1Check insurance and qualifications
- 2Ask for references and photos
- 3Understand their quoting process
- 4Clarify communication expectations
- 5Discuss problem-handling approach
- 6Confirm payment terms
Questions to ask your installer
Take these to your next conversation with your fitter
- 1Can I see your public liability insurance certificate?
- 2Do you have photos of similar projects you've completed?
- 3Can I speak to a recent customer as a reference?
- 4What qualifications do you or your team hold?
- 5How do you handle problems or disagreements?
- 6What's your payment schedule and terms?
- 7How will we communicate during the project?
- 8What warranty do you offer on your work?
- 9Who will actually be doing the work on site?
- 10Are you VAT registered and is VAT included?
💡 Tip: A good installer will welcome these questions. If they dismiss them, that's a red flag.
💡Myth vs Reality
Common Myth
"Asking for documentation is offensive"
The Reality
Professional tradespeople expect and respect due diligence. It protects both parties.
Common Myth
"Word of mouth recommendations don't need checking"
The Reality
Even referred tradespeople should be properly vetted. Circumstances and standards change.
What to look for
- •Public liability insurance (minimum £1-2m)
- •Employer's liability if they have employees
- •Relevant qualifications and certifications
- •Portfolio of similar completed projects
- •Clear, professional communication
Common mistakes
- •Not verifying insurance before work starts
- •Paying large deposits without written agreements
- •Not checking references from previous customers
- •Assuming qualifications without asking for proof
- •Hiring based on price alone
Quality considerations
- •Legitimate tradespeople welcome questions
- •Reluctance to provide documentation is a red flag
- •Good communication predicts smooth projects
- •Trade body membership adds accountability
Planning a bathroom right now?
Submit your project for a free 3D layoutNo obligation. Planning support is always free.
Trusted by verified installers
Our guides are shaped by real installer experience and the most common homeowner mistakes — without pushing any specific brand or purchase.
The Plan My Bathroom Promise
Plan with clarity first. Products and partners are always optional.
No obligation to purchase
Planning support is always free
Planning-first approach
Get clarity before making decisions
Verified professionals
Optional introductions when you're ready
Transparent guidance
Honest advice, no hidden agendas
Found this helpful? Share it:
This guide is written to help you make informed decisions, not to sell you anything. Always discuss your specific situation with a qualified installer.